Shipping policy

Here is a clear, transparent Shipping Policy tailored for an Indian e-commerce store like mybazzar.in.

You can copy and paste this directly onto a dedicated page titled "Shipping Policy" on your Shopify store.

Shipping Policy

At mybazzar.in, we know how excited you are to receive your order! That is why we partner with reliable courier services across India to ensure your package reaches you quickly, safely, and hassle-free.

1. Order Processing Time

  • All orders are processed and prepared for dispatch within [24 to 48 hours] (excluding Sundays and public holidays) after receiving your order confirmation email or SMS.

  • Orders placed on weekends or national holidays will be processed on the next business day.

  • You will receive a notification email/SMS with tracking details once your order has been handed over to our courier partner.

2. Shipping Rates and Free Shipping Thresholds

We aim to keep shipping costs as affordable and straightforward as possible:

  • Standard Shipping Fee: A nominal delivery fee of [₹49 / ₹79] applies to orders below [₹499].

  • Free Shipping: We offer FREE Delivery on all prepaid orders over [₹499]

  • Cash on Delivery (COD) Fee: An additional COD service fee of [₹50 or Free] may apply at checkout to cover cash handling charges by courier partners.

3. Estimated Delivery Timeframes

Once dispatched, estimated delivery times vary based on your shipping address and pincode:

  • Metro Cities (Delhi NCR, Mumbai, Bengaluru, Kolkata, Chennai, Hyderabad, Pune, Ahmedabad): [2–4 business days]

  • Tier-2 & Tier-3 Cities (Rest of India): [4–7 business days]

  • Northeast, Jammu & Kashmir, and Remote Locations: [7–10 business days]

4. Shipping Methods & Courier Partners

To ensure reliable delivery, we work with premier Indian logistics network partners including Delhivery, Blue Dart, Xpressbees, Shadowfax, and DTDC.

The courier service for your delivery is selected automatically based on service availability and speed to your specific pincode.

5. Order Tracking Information

Tracking your package is simple and convenient:

  • As soon as your order ships, we will send you a tracking link via Email, SMS, or WhatsApp.

  • You can click the tracking link at any time to check the live movement and real-time status of your parcel.

  • If you created an account on mybazzar.in, you can also log in to your account and track your active orders under the "My Orders" section.

6. Delivery Issues, Delays, and Undelivered Packages

While we do everything possible to deliver your items on time, unexpected delays can occasionally occur due to extreme weather, regional strikes, national holidays, or courier logistical issues:

  • Delayed Packages: If your shipment is delayed past the estimated delivery window, please contact our support team and we will follow up directly with the courier manager.

  • Incorrect Delivery Address: Please double-check your full address, landmark, and pincode at checkout. We cannot be held responsible for delivery failures or delays caused by incomplete or incorrect addresses provided by the customer.

  • Failed Delivery Attempts: Our courier partners typically attempt delivery up to 3 times. If you are unavailable, they will attempt contact via phone call or SMS. If all attempts fail, the package will return to our warehouse, and re-shipping charges may apply.

7. Damaged Packages in Transit

If your package arrives visibly damaged, tampered with, or open:

  1. Please take clear photos and a short video of the outer box before opening it.

  2. Refuse acceptance if the package appears severely compromised, or contact us immediately within [24–48 hours] of delivery at [EMAIL ADDRESS, e.g., support@mybazzar.in].

  3. We will inspect the details and send a replacement or issue a full refund promptly.

8. International Shipping

Currently, mybazzar.in ships exclusively within India. We do not offer international shipping at this time.

9. Need Help with Your Shipment?

If you have questions about your order delivery status, reach out to our dedicated support team:

  • Store Name: mybazzar.in

  • Support Manager: Jaykumar Prajapati

  • Email Address: [EMAIL ADDRESS, e.g., support@mybazzar.in]

  • Phone / WhatsApp: [7046368235]

  • Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST