Return and Refund Policy

At mybazzar.in, customer satisfaction is our top priority. We take great care in selecting, inspecting, and packaging every product to ensure it meets our quality standards. However, if you are not completely satisfied with your purchase or if your order arrives damaged, we are here to help.

1. Return Eligibility Criteria

To be eligible for a return or replacement, your item must meet the following conditions:

• The return request must be initiated within [7 days] of receiving your package.

• The item must be unused, unwashed, and in the same condition that you received it.

• The item must be in its original packaging with all tags, instruction manuals, accessories, and promotional freebies included.

• Proof of purchase (order ID or invoice) must be provided.

2. Non-Returnable Items

For health, hygiene, and personal safety reasons, certain categories of items sold on mybazzar.in cannot be returned once delivered:

• Personal Care & Hygiene Products: Items like bath brushes, face rollers, scalp massagers, and toothbrush holders (unless delivered damaged or defective).

• Consumable Products: Items like toilet cleaner tablets or liquid refills.

• Items Marked as "Final Sale" or "Clearance."

3. Damaged, Defective, or Incorrect Products

We strive to ensure your order arrives in perfect condition. If you receive a damaged, defective, or incorrect item:

1. Please notify us within [48 hours] of delivery.

2. Contact our support team via email at WhatsApp at [7046368235].

3. Provide your Order ID, along with photos and an unboxing video clearly showing the damage or issue.

4. Once verified, we will arrange a free replacement or issue a full refund at no extra cost to you.

4. How to Initiate a Return

1. Submit a Request: Contact us at [jaykumarp2112@gmail.com] or via WhatsApp with your Order ID and the reason for the return.

2. Review & Approval: Our customer support team will review your request within [24-48 hours].

3. Pickup / Return Shipping:

   • Reverse Pickup: Where reverse courier service is available in your pincode, we will arrange for our logistics partner to pick up the package from your address.

   • Self-Ship: If reverse pickup is unavailable for your location, you may be asked to ship the product back to us using a reliable local courier. We will reimburse standard shipping charges upon receiving a valid courier receipt.

5. Refund Process and Timelines

Once your returned package is received and inspected at our warehouse:

• We will send you an email or WhatsApp notification confirming receipt and informing you whether the return has been approved.

• If approved, your refund will be processed promptly:

  • Prepaid Orders (UPI / Credit Card / Debit Card / Net Banking): The amount will be credited back to your original payment method within [REFUND PROCESSING TIME = 5-7 business days].

  • Cash on Delivery (COD) Orders: Refunds for COD orders will be transferred via UPI ID or Direct Bank Transfer to the account details provided by you within [REFUND PROCESSING TIME = 5-7 business days]

6. Exchanges

If you received an item that is defective, missing a part, or damaged, we will gladly exchange it for a brand-new unit of the same item at no additional charge. If you wish to exchange a product for a different color or variant, please contact us to check stock availability.

7. Cancellation Policy

• Before Shipping: You may cancel your order free of charge anytime before it has been dispatched from our warehouse by contacting our support team.

• After Shipping: Once an order has been shipped, it cannot be canceled in transit. You may accept the delivery and initiate a return request following our return guidelines above.

8. Contact Us

If you have any questions or need assistance regarding returns, refunds, or exchanges, please reach out to us:

• Store Name: mybazzar.in

• Support Officer: Jaykumar Prajapati

• Email Address: [EMAIL ADDRESS, e.g., support@mybazzar.in]

• Phone / WhatsApp: [7046368235]

• Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM